How to Protect Mobile Phone Theft and Fraudulent Charges？
With the improvement of living standards，almost all American have Touch Screen Cell Phone -- most of us can't live without them. Yet the Better Business Bureau reports that mobile phone providers are the No. 1 cause of complaints among consumers.
This is mostly due to confusing fees, incorrect billing，deceptive contracts and unexpected charges. These can certainly add up, however，I was shocked to learn that the most significant -- even devastating -- monetary damage can occur when your Wifi Cell Phone is lost or stolen.
An estimated 600,000 Cell Phones will be called lost or stolen this year. Here are the 10 things you need to know to protect your cell phone from China Wholesale theft and fraudulent charges:
1. Password-protect your device.
Check the user guide which came with your phone and start using the "password" or "lock" feature to potentially prevent a thief from making unauthorized calls. There are ways to rewrite passwords, but at least you might be buying yourself some time until you discover the loss and call your provider.
2. Protect your Blackberry Phone like you would your wallet.
This is obvious advice, however，frankly the best way to not get stuck with fraudulent charges is to do what you can to prevent unauthorized calls in the first place.
On a related note, think twice about what information you store on your device. A Dual SIM Card Cell Phone which stolen can not only lead to a huge bill, but to identity theft as well.
3. File a police report.
Your carrier may even require the police report number when you phone in the loss. This may not help your chances of getting the stolen phone back, but it still provides an official record of the crime.
4. Call your Camera Cell Phone provider as soon as you discover the loss.
Be sure to keep meticulous records and report your missing device including the time and date you called the name，your carrier and ID number of the representative to whom you spoke, and what you were told.
Also note the state or region of their call center, plus their telephone extension number. At last, ask for confirmation in writing that your device has been disabled. Some companies can even email this to you.
5. Never be fooled by cell phone insurance.
Purchasing HiPhone insurance will provide coverage for the device itself, but it won't protect you against charges for unauthorized calls.
6. Contact your state attorney general's office.
According to ConsumersUnion.org, state attorney general offices will handle complaints about Multi Function Cell Phones fraud and contract disputes. This office has filed lawsuits against wireless companies based on consumer complaints, resulting in refunds to consumers and agreements by some companies to reform certain practices.
Find the contact information for your state attorney general's office here.
7. Contact your state's PUC.
Each state has a government agency, usually called a public utility commissiont hat oversees telephone companies. To locate your state's PUC online and to file a complaint, visit the National Association of Regulatory Utility Commissioners web site.
8. Open an investigation with your carrier if necessary.
If you find that you're not getting an immediate resolution by working directly with your cell phone company from Chinese Wholesaler, don't waste another minute. Call your carrier and request an investigation, then follow up in writing. Generally, requesting an investigation gives you a better chance of preventing any formal collections action to be taken and should also delay reporting to any of the credit bureaus.
When you request an investigation, advise your carrier that you'll be filing a complaint with the Federal Communications Commission, your state attorney general's office, and your state's public utility commission. Your carrier is more likely to pay closer attention to you when they know you're an informed consumer.
In terms of a 2006 AARP/Roper cell phone survey 48 percent reported not knowing who to call in the event their TV Function Cell Phone carrier could not resolve a billing or service problem to their satisfaction. Items 7 through 9 below shed some light.
9. When all else fails, contact the media.
The wireless companies are particularly adverse to negative media attention, so until effective laws are put into place you may have to resort to contacting your local TV station.
In many cases that's just what they did, and their stories all have happy endings. After many months of persistent determination and follow up, all fraudulent charges were dropped. After all it seems the wireless industry wants to do the right thing -- as long as they're forced to by the media.
Finally, CBS 5 Consumer Watch played a huge role in getting each situation resolved. But don't be tempted to skip steps 7 through 9. The FCC, state attorney, PUCs and generals provide all need to see how serious a problem this is, so formal complaints serve an important purpose.
Posted 02/27/2012 9:31 PM
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